When Darren Lappin, the owner of DMR Haulage, expressed an interest in learning more about the Palfinger product as part of his new vehicle purchase, the Palfinger UK team decided the best way for him to experience the features was to try them for himself – at the Palfinger headquarters in Austria!
Accompanied by truck sales representative Jack Nutley, Darren was thrilled to have the opportunity to visit the Palfinger factory near Salzburg in Austria, to find out more about the brand, specification options and how he will benefit from his very own Palfinger crane.
Together with Palfinger UK’s south east area sales manager Chris Lucchesi and marketing executive Cassie Maxfield, Darren and Jack travelled to Austria for a three-day trip in February.
“We are delighted that Darren was able to take the opportunity to see the manufacturing facilities for himself,” said Palfinger UK’s Chris. “He was able to meet many members of the Palfinger team in Austria, experience a range of different crane specifications in a safe environment and ask lots of questions to learn for himself why Palfinger cranes are the global market leaders.”
The visitors were given a guided tour of the factory in Lengau, Upper Austria, seeing first-hand the journey of a Palfinger crane in production – from cutting, bending and welding the base materials, through to the 14-step coating and painting processing, and finally the fitting, mounting and testing departments.
Before they departed, Darren was able to get ‘hands-on’ with real Palfinger cranes at the specialist Demo Centre in Salzburg. Spending the entire afternoon there with dedicated Palfinger sales trainer Florian Kaiser, Darren and the group were able to use a range of Palfinger cranes. “This enabled Darren to experience all the options, from joystick controls through to P-Fold automatic folding, winch systems and fly jibs,” commented Cassie. “As a result, he was able to make an informed decision on a crane that will be an integral part of his business for many years to come – hugely important for an owner-operator such as Darren whose livelihood depends on his vehicle.”