Service Administrator & Customer Care Coordinator

by Louise Clewlow on October 10, 2023
  • Agriculture
  • Frome

T H WHITE Agriculture is recruiting a Service Administrator & Customer Care Coordinator to join the team in Frome. Reporting to the Service Manager, this key role will provide administrative support to the team.

Hours: Monday – Friday, 8am – 5pm with 1 hour lunch break. (We are open to flexibility around these hours)

Location: Office based at our depot in Frome

Salary: Commensurate with experience + T H WHITE Group benefits

Key duties will include:

 Service Administration

  • Dealing with customer accounts including cash and sundry accounts
  • Supporting the workshop process including raising jobs as requested, writing up job cards, support the invoicing
  • Supporting the Service Manager with administrative tasks
  • Once fully trained, call overflow / cover when Service Manager is busy

Customer Care Coordination

  • Dealing with customers in person, by phone and other e-communication
  • Helping with customer issues and taking ownership to get them resolved
  • Holiday cover within the admin team as required

 The ideal applicant:

  • You will have good communication skills
  • You will be a team player
  • You will be organised and have good attention to detail
  • You will be confident to work alone, and as part of a team
  • You will be numerate and literate, GCSE English, Maths Grade C or equivalent, and possess good IT skills
  • Knowledge of Agriculture or related industry might be advantageous

What can T H WHITE Group offer you?

At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:

  • Market surveyed salary – reviewed annually
  • Employer contributory pension/ death in service cover
  • Share Plan
  • Division cross-sell incentive scheme
  • Staff accounts at every branch with discounted prices
  • Extra holiday entitlement – after a certain number of years
  • Company sick pay after qualifying period
  • Role-specific company clothing/uniform
  • Recognition and support for health and work-related well-being


For more information about this position, please contact Dave Rideout on


Please note that in applying for this position, you agree and confirm that all information provided within your application is accurate and up to date. In applying, you understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal.

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Louise ClewlowService Administrator & Customer Care Coordinator