T H WHITE Energy, Fire & Security has been trading for over 25 years through volatile economic times with changing grant and subsidies shaping the sector. Whilst the Coronavirus is by far the most extreme threat we have experienced, we are confident we will endure it and continue to help customers make buildings greener, safer and more efficient for generations. Amidst the strain of the personal lockdown we are all facing, there is a similar spirit of communities pulling together and following official advice to get us through this new reality.
We are applying all government guidelines. Many of our workforce are designated key workers providing essential support of fire and security systems to business and residential properties. As such, our teams remain in place to serve you. We are open for business with the majority of our functions operating remotely and in some areas a reduced or rotating workforce to keep everyone safe. We would like to reassure all our customers that we are taking every step possible to limit the spread of the virus. Like others we are employing stringent hygiene practices and social distancing. We are also making use of available technology such as video calls, web live link as well as phone and emails to reduce unnecessary contact. Undoubtedly, we will face staff shortages due to self-isolation and sickness, however we have prepared for this, and hope to remain open throughout. We have a healthy stock of parts and components for servicing, upgrades and installs and we are in constant discussions with our wholesalers – many of whom are facilitating direct customer deliveries to ensure continued supply.
From today (25th March) we have implemented the following controls:
- Our Engineers remain operational as key workers. They continue to attend fire and security emergencies such as system failures, faults or break-ins.
- All engineers have been issued with appropriate PPE.
- All visits will be risk-assessed to determine need and safety.
Sales & Administration Staff
- Our Sales Representatives are now working from home and are contactable by telephone (mobile) and email. They will only visit customers by prior appointment employing strict social distancing practices.
- Our branches are closed to the public with a reduced essential staff rota on-site
- Customers are requested to make enquiries by telephone or via website forms. We can connect to you via web link if needed.
We will do everything we can to support our customers throughout this challenging time, however your cooperation and understanding is appreciated. As a reminder if you or a member of your household is showing symptoms, please notify us in advance of a visit to your home/place of business so that we can determine the appropriate course of action to take.
Our phones are always on so please continue to ring us. Branch contact numbers can be found at efs.thwhite.co.uk/contact/.
And remember if your current provider is unable to service your technology at this time you can save 10% on your current annual fire and security servicing costs by switching to T H WHITE just now. (terms apply).
We will provide updates on business changes as the situation unfolds on our website and through our social media channels but most importantly, we would like to wish all of our customers, colleagues and their families well, and hope you stay safe.
Ken Ash, Head of Operations
Carl Clarke, Head of Sales