Warranty Administrator

by Louise Clewlow on November 21, 2023

We are recruiting a Warranty Administrator to join the team in Marlborough. Reporting to the Technical Manager, this key role will have overall responsibility for our warranty claiming process with a variety of our suppliers.

Hours: Monday – Thursday, 8am-4:30pm. Friday 8am-3:30pm

Location: Office based at our depot in Marlborough

Key duties will include:

  • Submitting warranty claims
  • Processing agreed warranty claim credits against the claims
  • Submitting policy/goodwill payment requests
  • Working with our Service Managers to improve our claim processes
  • Managing our warranty stores at each depot location
  • Campaign management and follow up
  • Supporting warranty audits conducted by our suppliers
  • There will be a requirement to travel to each depot on occasion to support the warranty storage administration and coaching our service teams on best practices

 The Ideal applicant:

  • You will have good communication skills
  • You will be well organised and have excellent attention to detail
  • You will be confident to work autonomously
  • You will be numerate and literate, GCSE English, Maths Grade C or equivalent, and possess good IT skills including MS Office
  • Previous warranty administration experience is advantageous
  • Agricultural/Construction or Groundcare industry experience
  • UK Driving Licence due to the travel required with this role

What can T H WHITE Group offer you?

At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work. We are committed to training and developing our employees to enable them to achieve their maximum potential. We also provide the following:

  • Market surveyed salary – reviewed annually
  • Employer contributory pension/ death in service cover
  • Share Plan
  • Division cross-sell incentive scheme
  • Staff accounts at every branch with discounted prices
  • Extra holiday entitlement – after a certain number of years
  • Company sick pay after qualifying period
  • Role-specific company clothing/uniform
  • Recognition and support for health and work-related well-being


For more information about this position, please contact Simon Holmes via simon.holmes@thwhite.co.uk/07483088017


Please note that in applying for this position, you agree and confirm that all information provided within your application is accurate and up to date. In applying, you understand that any false information or deliberate omissions will disqualify you from employment or may render you liable for dismissal.

In submitting your application you also confirm that you consent to the organisation using and keeping information you provide as part of the recruitment process and/or personal information supplied by a third party (e.g. referees) relating to your application or future employment.


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