Coronavirus Updates from T H WHITE Groundcare

Here at T H WHITE Groundcare we are taking the Coronavirus pandemic very seriously. Please read ongoing updates from our business below.

ONGOING SAFETY MEASURES – AN UPDATE FROM T H WHITE GROUNDCARE

 

Latest Update – January 2021

Following the Government’s announcement on 4 January of a new national lockdown in England, we remain open for business.  Our keyworker status allows us to continue to serve our customers in the Groundcare sector and our intention is to do this with the utmost safety.  A large number of our staff are still working remotely and our Service workshops remain operational, with rotating shifts to keep our workers safe.  Our Parts stores remain open for business with the ongoing measures of hands, face and space being respected at all times.  Customer visits will continue by  appointment only and where social distancing and sanitation measures can be achieved.

Once again we ask that you do not visit a branch if you feel unwell, or suspect you have COVID 19 symptoms.

We thank you for your continued support and business.  Stay strong, safe and well.

Latest Update – November 2020

On the evening of Saturday 31 October, the Government announced the re-introduction of a 4-week national lockdown which will come into effect on Thursday 5 November. Given the nature of our business and our key worker status, at present, we remain open for business and continuing to support our customers, including through our Parts department.

We continue to apply social distancing measures within our teams and with customers, enhanced cleaning routines, home working where possible and customer visits by appointment only. Our sales, service and parts functions are fully operational and our teams are on hand to help you with all your requirements.

All these measures remain in place to support the safety of our staff, suppliers and you, our valued customers. Please continue to respect the guidelines including the recent directive to wear face coverings in any of our indoor spaces, such as when visiting our workshops or parts counters.

We thank you all for your continued support and business and wish you and your families the very best. Stay safe.

 

Update posted October 2020

Our depots are open to customers as they have been throughout the pandemic. We remain sensitive to the ongoing national situation and regional requirements whilst working in line with the Government guidelines at all times across our business.

We are continuing to apply social distancing measures within our teams and with customers, enhanced cleaning routines, home working where possible and customer visits by appointment only. Our sales, service and parts functions are fully operational and our teams are on hand to help you with all your requirements.

All these measures remain in place to support the safety of our staff, suppliers and you, our valued customers. Please continue to respect the guidelines including the recent directive to wear face coverings in all of our retail spaces, including the Country Stores and Parts Counters.

We thank you all for your continued support and business during this prolonged period of change and new trading environment, and wish you and your families the very best. Stay safe.

 

Update posted 1 June 2020

 

Since the outbreak of the Coronavirus T H WHITE Groundcare has been affected in line with each of the sectors it serves.  We have managed our business to ensure parts, service and sales support continues for our customers at each of our locations; Reading, Redditch, Knockdown and Stockbridge.  Initially this was with the majority of staff on furlough leave, but our team has now grown with many returning in line with customer demand.

Our commitment to stocking parts and machines from our key suppliers has ensured we have been able to satisfy sales and maintenance demands, both of which are growing daily as sectors such as golf courses, parks and municipality services reopen.  Our branches are also now reopening in the coming weeks (with social distancing in place of course)

Our team has shown impressive conduct in both adapting working practices to protect customers and colleagues, and in their flexibility to deliver whatever demands have been asked of them.

The environment is challenging for us all.  We thank both our customers and our staff for their flexibility and loyalty in these unprecedented times.  We are adjusting together week by week and confident that the sector will prevail.

 

Update posted 30 March 2020

Further to government advice restricting non-essential work and travel, we have taken action to reduce our movements and keep our customers, staff and wider communities as safe as possible.

Further to government advice restricting non-essential work and travel, we have taken action to reduce our movements and keep our customers, staff and wider communities as safe as possible.

As a result, we are currently continuing to operate in order to service your needs with a reduced team of staff at each depot. We will continue to support essential customer requirements for Service, Parts and Sales as best we can. Please contact us on the main depot telephone numbers below to speak to a member of staff who will be happy to help you.

As always, we are grateful for your patience, understanding and support in these uncharted times, and send our very best wishes to you and your families.

Knockdown – 01454 238181

Reading – 01189 760088

Redditch – 01527 597770

Stockbridge – 01264 811260

 

ROB IDDESON
Head of T H WHITE Groundcare

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