T H WHITE has been trading for 188 years through wars, epidemics and extreme weather conditions which have affected our ability to function normally. We have endured such times continuing to help our customers get the best from their machinery, land and buildings. The Coronavirus is by far the most extreme threat we have experienced in this generation. Amidst the stresses of the personal lockdown we are now facing, there is a similar spirit of communities pulling together and following official advice to get us through this new reality.
Our Group of businesses serve a range of differing customer segments and as such our responses will vary by division. Many of our workforce are designated key workers providing support and goods to those essential parts of the country that MUST keep moving, such as farming to supply the nation’s food production or support of fire and security systems in business and residential properties. We remain open for business with the majority of our functions operating remotely and in some divisions a reduced or rotating workforce to keep everyone safe. We would like to reassure our customers and the wider community that we are taking every step possible to limit the spread of the virus – like others we are employing more stringent hygiene practices and social distancing. Our staff can meet your needs over the phone, our engineers are mobilised and the majority of our workshops and sales counters remain trading. Where possible, we are using available technology such as video calls, web live link as well as phones and email to reduce unnecessary contact. Undoubtedly, we will face staff shortages due to self-isolation and sickness, however we have prepared for this, and hope to remain operating throughout.
Right now our delivery channels are operating normally and we are happy to deliver Agricultural parts and Country Store items for free to those who are self-isolating. Our phones are always on so please continue to ring us. Updates on specific business changes will display on this page and through our social media channels.
Most importantly, we would like to wish all our customers, colleagues and their families well, and hope you stay safe during this challenging time.
Chief Executive Officer, T H WHITE Group